Privacy Notice

Last updated: 2 November 2026

This notice explains how we handle your personal data when you visit bulentcigsar.com or contact us through our forms, live chat or appointment request form. Many of our patients travel to Istanbul from abroad, so we have written it with both Turkish law (Law No. 6698, “KVKK”) and international expectations, including the EU GDPR, in mind.

Who we are

What we collect

• Contact details: your name, phone number, email address and preferred way of contact.
• Your request: the treatment you are interested in, your preferred dates and anything you choose to write in your message.
• Website data: IP address, device and browser information, pages visited and how you reached our site, collected through cookies where you allow them.

We do not ask for medical history, test results or photos through the website. Please share these only with our team once a consultation is arranged, through the channel they suggest.

Why we use it

• To reply to your request and contact you by your preferred channel,
• To arrange a consultation or appointment,
• To keep our website secure and filter spam,
• To understand which channels bring enquiries, using aggregated analytics,
• To send check-up reminders and news, only if you have opted in.

Legal basis

We process your contact details to take the steps you ask for before any treatment agreement, and for our legitimate interests in security and follow-up. Information about the treatment you are interested in may count as health data, so we process it only with your explicit consent. Reminders, news and non-essential cookies also rely on your consent.

Who we share it with

We use trusted service providers to run our website, forms, chat and messaging (HighLevel), email delivery (Mailgun), business email (Google Workspace), analytics (Google Analytics) and security (Cloudflare), and a digital agency (Ctrl Shift) that manages our online communication. Some of these providers store data outside Türkiye, mainly in the United States and the EU, under the safeguards required by law. We never sell your data.

How long we keep it

If your enquiry does not lead to an appointment, we keep it for 24 months after our last contact and then delete or anonymise it. Medical records of patients are kept for the periods required by Turkish health regulations.

Your rights

You can ask to see, correct or delete your data, ask who it was shared with, object to processing and withdraw your consent at any time. Write to [email protected] and we will respond within 30 days, free of charge. If you live in the EU or UK, you may also contact your local data protection authority.